Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: 03 July 2026
At UNIQUE DESTINATION TRAVEL ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. (a Greek Single-Member Private Company incorporated under the laws of Greece), we aim to provide a fair and transparent cancellation and refund policy for all our customers.
Please read the following policy carefully before making your booking.
Cancellation by the Customer
All cancellation requests must be submitted by email and confirmed by Hop In Sightseeing at [email protected]
- 10 days or more before departure: Full refund
- 5–9 days before departure: 50% refund
- 0–4 days before departure or No Show: No refund
Refunds, when applicable, will be processed using the original payment method.
Please note that in all refund cases, a 15.00€ bank transaction processing fee will be deducted from the refunded amount.
Change of booked departure date: Must be submitted in writing to [email protected] at least 2 days before the scheduled departure date. A 35.00€ administration fee per booking applies to all booking changes.
All changes are subject to availability.
No Show Policy
Passengers are responsible for arriving at the confirmed pickup location or departure point on time.
Passengers who fail to arrive on time, miss their scheduled pickup or fail to board the vessel due to reasons within their control will be considered a No Show.
Bookings classified as a No Show are non-refundable and cannot be transferred to another date.
Cancellation by the Company
If your cruise is cancelled by the Company or the operating cruise provider before departure due to adverse weather conditions, Port Authority restrictions, operational requirements or other circumstances beyond our reasonable control, you will be offered one of the following options:
- A full refund.
- An alternative travel date, subject to availability.
The choice between the available options remains with the Customer.
Cruise Itinerary Changes
Minor operational changes, including adjustments to departure times, arrival times, onboard services or the order of island visits, do not constitute a cancellation and do not entitle passengers to a refund provided that the cruise operates.
Refund Processing
Approved refunds are processed using the original payment method whenever possible.
The time required for the funds to appear in your account depends on your bank or payment provider and is outside our control.
How to Request a Cancellation
To request a cancellation, please contact us using the details below:
Email: [email protected]
Telephone: +30 210 45 11 666
Please include your booking reference, the lead passenger’s name and the reason for your cancellation to help us process your request as quickly as possible.